International orders

To create a new international order, go to International orders > New Order:

Note: to view information about creating an international order to/from Kazakhstan or Kyrgyzstan, follow the link

About the order

This form will open by default when you go to the 'New Order' section:

Note: you will have to clear your cargo with the customs department for any international shipping (except for the Eurasian Economic Union*: from Kazakhstan/Kyrgyzstan and back).

*Eurasian Economic Union member countries: Russia, Belarus, Armenia, Kyrgyzstan, Kazakhstan.

To avoid delays in delivery, contact your Personal Manager in advance, and provide them with the information about your shipment and goods in it.

We will contact you at "info@academylight.ru" if we need any further information.

You can change your email address here.

You can find your Personal Manager here.

Fill in the blocks step by step:

You can add one or more additional places with the Add cargo space button — fill in the same fields for each new place. If you need to add a new place with the same parameters as in previous one, click the Duplicate button:

Note: package numbers must be unique in one order

Once you have filled in all the fields, click the Next button to get to the next step.

How to deliver

This form is for information about shipping:

Fill in the blocks step by step:

• How to deliver? - select a tariff that suits you best:

  

  If you open All, the tab will show all tariffs available for all shipping modes. The information about costs and shipping time is set out opposite each tariff. Other tabs will show tariffs relevant for the selected shipping mode.

  Note: you can sort tariffs by cost and shipping time (in business days) — to do it, click on the name of the corresponding column
• Shipping information:

  'Where to pick up?' block will show if the shipping mode is 'door-door' or 'door-storage':

  

  Note: if the sender is not in one of the Eurasian Economic Union countries, you will need to contact your CDEK manager to create a request for pick-up

  You will need to fill in the following fields in this block:

  Note: if the shipping mode is 'from door', and you selected a non-EEU country, fill in the fields in that country's language or in Latin letters

  • Address - address where the cargo will be picked up: street, house, apartment/office

  • When - date and time interval for the courier to pick up the cargo (you can enter it manually in the 'dd.mm.yyyy' format, or select the day from the calendar). The earliest date of pick-up must be tomorrow

  • Arrival interval. From-To - period of time during which a courier should pick up the cargo. The period of time must be at least 3 hours

  • Break. From-To - period of time unavailable for delivery. The period must be not longer than one hour

  • Commentary - additional information for the courier, if any
  Note: schedule at least 3 hours in the period from 9AM to 10PM to meet the courier — you will need to stay at the address stated in the request during this time. Take note of your lunchbreak — fill in the 'Break' field if you will be absent

  If you select 'from storage' mode, you will receive the following notification: "Deliver your shipment to the nearest CDEK office":

  

  You can view available pick-up points by clicking the 'List of pick-up points' button.

  'Where to deliver?' block:

  

  Note: if the shipping mode is 'To door', and you selected a non-EEU country, fill in the fields in that country's language or in Latin letters, not Cyrillic

  You will need to fill in the following fields in this block:

  • Address - address where the cargo will be picked up: street, house (home), apartment/office, commentary (if any)

  'Where to deliver?' block for orders with 'door-storage', 'storage-storage' modes has the same fields as in other shipping modes, but instead of receiver's address, you will need to state address of the pick-up point where the cargo will be delivered. You can do it using the map, list or search bar. You can view points in the selected city only or points located within 100 kilometers; to switch the mode, activate/deactivate the 'Within a radius of 100 km' button. When you click the 'Parcel terminal/CDEK point' tab, a corresponding type of the pick-up point will appear on the map:

  

  Note: if you select an office that is outside the city you selected at the step one (for instance, the recipient city is Novosibirsk, but you selected a pick-up point in Bolotnoe on the map), the following window will appear:

  

  • Confirm recalculation button - clicking it will send you to the first step of creating an international order. There, the 'Sender city' field will contain the selected city
  • Select another office button - clicking it will close the window, and you will be able to select another office on the map
• Who is the sender? - shows for 'door-door', 'door-storage' modes. Select sender's type:
  • if you selected 'Individual' before:

    

    Note: use Latin letters in the fields with contact information if the sender is not from a EEU country

    • Shipper - enter the shipper's name, for the 'Online shop' type of order only
    • Shipper's address - enter address of the company that sends the cargo, for the 'Online shop' type of order only
    • True seller - enter the true seller's name, for the 'Online shop' type of order only (may differ from the shipper's name)
    • True seller's address - enter address of the true seller, for the 'Online shop' type of order only
    • Full name - sender's full name
    • Email - sender's email address (optional)
      Note: it is important to state the email address for senders located outside the Russian Federation: email may be the only means of communication with senders in some countries
    • Phone - sender's contact phone number in international format
      Note: you can add several numbers — click on + button to do it:

      

    • Addendum - sender's extension phone number
  • if you selected 'Legal entity' before:

    

    Note: use Latin letters in the fields with contact information if the sender is not from a EEU country

    • Name of legal entity - full name of the sender or name of the company sending the cargo
    • Tax number of the legal entity - individual identification number of the legal entity
    • Shipper - enter the shipper's name, for the 'Online shop' type of order only
    • Shipper's address - enter address of the company that sends the cargo, for the 'Online shop' type of order only
    • True seller - enter the true seller's name, for the 'Online shop' type of order only (may differ from the shipper's name)
    • True seller's address - enter address of the true seller, for the 'Online shop' type of order only
    • Contact Person - full name of the contact person from sender's side
    • Email - sender's email address (optional)
      Note: it is important to state the email address for senders located outside the Russian Federation: email may be the only means of communication with senders in some countries
    • Phone - sender's contact phone number in international format
      Note: you can add several numbers — click on + button to do it:

      

    • Addendum - sender's extension phone number
• Who is the recipient? - shows for 'door-door', 'storage-door' or 'door-storage' and 'storage-storage' orders:
  • if you selected 'Individual' for the recipient before:

    

    Note: use Latin letters in the fields with contact information if the recipient is not from a EEU country

    • Full name - recipient's full name
    • Email - recipient's email address (optional)
      Note: it is important to state the email address for recipients located outside the Russian Federation: email may be the only means of communication with recipients in some countries
    • Phone - recipient's contact phone number in international format
      Note: you can add several numbers — click on + button to do it:

      

    • Addendum - recipient's extension phone number
    • Citizenship - 'Citizenship' field will appear if you select 'Other citizenship' option. Type recipient's citizenship and select the country from the list
    • Document type - once you select the citizenship, related ID documents will become available; select one:
      • Passport
      • ID card
    • Next, you will need to enter ID information in the fields that will appear depending on your choice of country and type of document:

      

      If your contract includes the 'Collection of ID details by CDEK' service, or ID details are not required for this direction and this order parameters, you may leave the fields with ID info empty (a notification saying "Collection of identity document data in the country in question is optional" will appear in this case). For other cases, we recommend to fill in the ID information since there may be problems with customs clearance without it:

      

  • if you selected 'Legal entity' for the recipient before:

    

    Note: use Latin letters in the fields with contact information if the recipient is not from a EEU country

    • Name of legal entity - the company's name
    • Tax number of the legal entity - tax number of the recipient (optional)
    • Contact Person - full name of the contact person from the recipient's side
    • Email - recipient's email address (optional)
      Note: it is important to state the email address for recipients located outside the Russian Federation: email may be the only means of communication with recipients in some countries
    • Phone - recipient's contact phone number in international format
      Note: you can add several numbers — click on + button to do it:

      

    • Addendum - recipient's extension phone number

Once you have filled in all the fields, click the Next button to get to the next step.

Goods

First, you will need to fill in Data from the online store block if your type of order is 'Online shop':

• The shipping number of the online store - enter the unique number of the shipment, or click Generate to generate it
• Add the number of the delivery-acceptance certificate or TTN - this field is optional. Switch it on to add the delivery-acceptance certificate (act)'s number or the waybill (TTN)'s number

Then, enter information about the goods for each product in the Goods block. The currency of goods' price will depend on the currency in your contract:

Attention: if the selected sender city is in the Russian Federation, you will receive the following notification: "Please note, the export of certain types of goods from the territory of the Russian Federation is carried out in accordance with the Decree of the Government of the Russian Federation of March 9, 2022 N 312":

If the weight you entered is incorrect, the system will show an error at the order creation:

If you click Recalculate button, the order will be recalculated with the weight of cargo place equal to the sum of gross weights of goods in this cargo place.

You can add one or several additional products with Add product button — fill in the same fields for the new product:

To delete the goods, click the button, and then the button. You can also cancel the deletion by clicking the Return button:

Click Duplicate if you want to add new product/new cargo place with the same values as in the previous one:

Next, fill in the Additional services block:

There are several types of the services. Open a related tab, select services that you need, and fill in additional fields, if necessary:

After that, the system will automatically calculate the total amount with all additional fees and taxes, and will show it in the bottom part of the form.

You can leave a note to your order in the Order comment section:

Preview

Check the information you entered at each step, edit it if necessary, and go to the next step:

You can find detailed information about the order in the block on the right:

If everything is correct, and no changes needed, you will need to agree with the conditions of the 'Insurance' additional service and click Create order button:

The system will create a waybill with a unique number:

To print the order's barcode, select the language and click Printing order bar codes.

To print the waybill, select the waybill template's language (the waybill will be filled in the current locale's language) and click Print the waybill.